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  3. Order + Policy FAQs

Order + Policy FAQs

  • It's not letting me join the Client Community
  • How do I join the Client Community?
  • General Shipping Information
  • Is something truly out of stock? The red banner doesn't seem right...
  • How do I join as a Plus Member? What are the benefits?
  • How do I cancel my Plus Membership subscription?
  • Policy: No Remedial Action on Orders Over 1-Year Old
  • My package was marked as delivered, but it isn't here!
  • How do I join the mailing list?
  • Return Policy (or lack thereof)
  • I would like to adjust the frequency of my Plus Membership renewal (Monthly to Annual, &c.)
  • My Body Butter (or another item) arrived deflated or half empty (melted in transit)
  • I have a question about my Talisman, or something might be wrong with it
  • I don't like a smell of a BPAL or something else I received

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