My package was marked as delivered, but it isn't here!

It's not all the uncommon for packages to be marked as delivered but also nowhere to be found. Often they are delivered to the wrong address, or impacted by some other mishap, and are returned to the post office and re-routed.

For that reason, we ask that Clients please hold tight at least one week from the original delivery notice to see if the package finds its way, because 9/10 times it truly does

If you want to be proactive, putting St. Expedite or Mercury on the case can help!

If it still hasn't shown up by the end of the 7 days (5 postal day minimum), reach out to us (or back out, if you were routed to this Help Center article because you already did!) and we'll workshop a solution 🤗 

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